Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict

Descripción:

Used book that is in clean, average condition without any missing pages. N° de ref. del artículo 1411225-6

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Sinopsis:

Reseña del editor: The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.